Privacy Policy
Rizelle Ltd ("Rizelle Estates", "we", "us", or "our") is committed to protecting your personal information and being transparent about what we do with it. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit www.rizelle.co.uk or contact us in connection with our services.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Rizelle Ltd is a company registered in England and Wales. Our registered address is:
Rizelle Ltd
Sudbury Heights Avenue
Greenford
London, UB6 0LY
United Kingdom
Email: contact@rizelle.co.uk
Telephone: +44 (0)741 221 8887
2. Information We Collect
We may collect and process the following categories of personal data:
Information you provide to us
- Name, email address, and telephone number when you make an enquiry
- Details about your property investment goals or portfolio
- Any other information you voluntarily include in correspondence with us
Information collected automatically
- IP address and browser type
- Pages visited, time spent on the site, and referring URL
- Device and operating system information
- Cookie identifiers (see our Cookie Policy)
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and provide the services you have requested
- To send you information about our services where you have requested this
- To improve our website and understand how visitors use it
- To comply with our legal and regulatory obligations
- To protect the security of our website and prevent fraud
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Legitimate interests — to respond to your enquiry, operate our website, and improve our services
- Contract — where processing is necessary to perform a contract with you or take steps at your request prior to entering one
- Legal obligation — where we are required to process your data to comply with applicable law
- Consent — where you have given explicit consent, for example by agreeing to receive marketing communications
5. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Enquiry and correspondence data: up to 3 years from last contact
- Client data relating to services provided: up to 7 years from the end of our engagement, in line with financial record-keeping obligations
- Website analytics data: as configured by Google Analytics (typically 26 months)
6. Sharing Your Information
We do not sell your personal data. We may share it with:
- Service providers — third-party suppliers who assist us in operating our website or providing our services (e.g. website hosting, email services), bound by confidentiality obligations
- Google Analytics — for website analytics purposes (see our Cookie Policy). Google may transfer data to servers outside the UK; we rely on standard contractual clauses for such transfers
- Professional advisors — solicitors, accountants, or insurers where necessary
- Regulators and authorities — where we are legally required to do so
7. International Transfers
Some of our service providers (including Google) process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including the use of UK-approved standard contractual clauses or adequacy decisions, to protect your data.
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to ask us to correct inaccurate or incomplete data
- Right to erasure — to request deletion of your data in certain circumstances
- Right to restrict processing — to ask us to limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or for direct marketing
- Rights in relation to automated decision-making — we do not carry out automated decision-making or profiling
To exercise any of these rights, please contact us at contact@rizelle.co.uk. We will respond within one month.
9. Cookies
We use cookies and similar tracking technologies on our website. For full details, please read our Cookie Policy.
10. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk · 0303 123 1113
We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first at contact@rizelle.co.uk.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated "Last updated" date. We encourage you to review this page periodically.